This policy shall govern all matters related to the refunds for Defective Goods and by using and/or accessing the patpatMall Platform You agree and acknowledge to be bound by this Refund Policy and any other policies of patpat governing refund and You further agree and acknowledge that this policy shall deemed to be a part and parcel of the relevant User Terms and Conditions and/or any contract entered by You with any Vendor.

We will not facilitate the return of Goods from You to the Vendor/s unless the Goods You purchased are deemed Defective by the Vendor. If You receive any Goods which You consider to be defective, please contact us to file a complaint on customercare@patpat.lk within seven (7) days of receiving the Goods with details of the Goods including images of the Good and the alleged Defect. Thereafter, we will act as a facilitator between You and the Vendor and arrange for an objective investigation of Your complaint. If we are satisfied that there is prima facie evidence of Your complaint being reasonable, in order to preserve the integrity and public image of the Platform, we may decide to, if it is practically possible, to prevent the relevant payment made by You being transmitted to the Vendor and initiate an investigation into Your claim. At the said investigation a determination will be made on whether You are entitled to a refund based on the evidence made available by You. If it is found that You are entitled to a refund, we will act as a conduit and make best efforts to assist You to collect the relevant purchase price from the Vendor and also make best efforts to ensure that the Vendor refunds the purchase price to You, using the original method of payment via the patpatMall Platform where possible.

Defective Goods means Goods that are, not-delivered and/or, Goods which are delivered but do not match the description of the Goods that were ordered and/or, where Your order has not been correctly executed and/or, the order is not Yours, and/or where the Goods do not match the specifications, samples and other descriptions provided by the Vendor and/or Goods that are deemed not fit for the ordinary purpose of which Goods of a similar nature would be used at the stage of receipt by You and/or, when an order is cancelled by a Vendor after accepting the order and payment has been made by You for such order.

It shall be Your responsibility to collect Your order within five (5) Minutes from the receipt of “order has arrived” (“Order Arrival Notice”) notification and You agree, understand and acknowledge that you shall not be entitled to any refund if You fail to collect your order within 5 Minutes from the Order Arrival Notice or if the order cannot be delivered to You, due to the delivery details submitted by You (name, address, contact number etc.,) being incomplete and/or incorrect.

You agree and understand that certain Goods by their very nature are non-refundable and nonexchangeable and accordingly you are not entitled to a refund as of right.

You agree, acknowledge and understand that patpat’s involvement in the refund process is not an interference/imposition into the contract between you and the Vendor but merely a safeguard taken by patpat to ensure that integrity and public trust in the Platform is maintained.

All refunds shall be made in Sri Lankan Rupees

This Policy shall in all respects be governed by and construed exclusively in accordance with the laws of the Democratic Socialist Republic of Sri Lanka and is subject to the exclusive jurisdiction of the appropriate Court of Colombo of the Democratic Socialist Republic of Sri Lanka having jurisdiction in relation to all matters pertaining to or arising out of this Policy. In the event this document is translated into any other languages, the English version shall be authoritative

This policy shall govern all matters related to the refunds for non-delivered, incorrect, defective, or cancelled orders and by using and/or accessing the patpatMall Platform You agree and acknowledge to be bound by this Refund Policy and any other policies of patpat governing refunds and You further agree and acknowledge that this policy shall deemed to be a part and parcel of the relevant Terms of Service and/or any contract entered by You with any Customer

When Goods ordered from You are not delivered (due to no fault of the Customer), or the Goods delivered are defective, incorrect, or cancelled by You after accepting an order, patpatMall reserves, purely acting as a conduit and facilitator between Vendor and Customer , the right to withhold and/or collect payments solely on behalf of the relevant Customer in respect of any such orders and thereafter to forward the same to the relevant Customer on behalf of Yourself/s . These refunds shall be labeled as “Order Error Adjustments” on your patpatMall Weekly Pay Statement.

patpat reserves the right to have an inquiry initiated in order determine whether a Customer is entitled to a refund on the basis of a defect or any other deficiency and You agree and acknowledge to be bound by any determination made at such inquiry in respect of the same

Customers may be entitled to a refund for the following reasons below:

• Non-delivered Goods: the customer didn’t receive the Goods
• Incorrect Goods: The customer received the Goods but it was not as ordered, order is incorrect/order not correctly executed, or order was not the customers order
• Goods that have not conformed to the specifications, drawings, samples, performance criteria and other descriptions as provided by a vendor
• Goods that are not of a merchantable quality and are deemed not fit for ordinary purpose of which goods of a similar nature would be used
• Cancelled Orders: An order that is cancelled by a Vendor after accepting the order from the customer and payment for such order has been made by the customer.

Total refunds made on Your behalf to the customers (less delivery fees) are deducted directly from payouts to the Vendor. This information is reflected in your patpat Weekly Pay Statement. In the event Goods are returned through the patpatMall Platform by the Customer, in respect of which payment has already been made to the Vendor, patpat acting solely as facilitator and conduit on behalf of the Customer will make best efforts to ensure that the relevant payment is deducted in the next payment cycle from the Vendor and such deduction is forwarded to the Customer on behalf of the Vendor

The Vendor agrees, acknowledges and undertakes to exclude all liability of patpat if Goods are incorrect, defective, not delivered, damaged or lost during delivery. Any complaint/s made by Customers regarding goods delivered is the total responsibility and liability of the Vendor and a matter originating from the contract between the Vendor/s and the Customer/s Accordingly any payment is respect of those claims must be refunded by the Vendor to the relevant Customer including any applicable charges to the Customer and patpat (if applicable) in Sri Lankan Rupees which shall be facilitated through the patpatMall Platform patpat shall act as facilitator and conduit with regards to the same where possible

If as a Vendor, you think any details on your patpat Weekly Pay Statement is incorrect, you may contact us on finance@patpat.lk for clarification (“Request for Error Adjustment”)

You agree, acknowledge and understand that patpat’s involvement in the refund process is not an interference/imposition into the contract between the Vendor and the Customer but merely a safeguard taken by patpat to ensure that integrity and public trust in the Platform is maintained

All refunds shall be made in Sri Lankan Rupees

This Policy shall in all respects be governed by and construed exclusively in accordance with the laws of the Democratic Socialist Republic of Sri Lanka and is subject to the exclusive jurisdiction of the appropriate Court of Colombo of the Democratic Socialist Republic of Sri Lanka having jurisdiction in relation to all matters pertaining to or arising out of this Policy. In the event this document is translated into any other languages, the English version shall be authoritative