Certificate In Services Marketing

: LKR 28,000

: LKR 2,334

Quick Loan
Ad Reference : A7804061556245201901
Field : Marketing
Provider : Sri Lanka Institute of Marketing (SLIM)
Granting Institute : SLIM
Mode of Study: Full time in Sri Lanka
Duration : 3 Months

Available Intakes

Please contact the institute for intake information

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OVERVIEW

Overview

  • The transformation of the economy towards the service sector can be witnessed globally as well as locally. This transformation has impacted both consumers and organizations in numerous ways. As consumers, much of our consumption choices are made on services such as retail banking, visiting a supermarket or restaurant, going on holiday, medical services, transportation, visiting immigration consultants, travel agents or hairdressers, higher education and many more. Secondly, we may be managing a service organization which may be challenging due to the inherent characteristics of services. Thirdly, even if we are not marketing service, we definitely have to market the business through services, irrespective of the industry. Therefore, understating the unique nature of services, concepts, and strategies unique to services will provide numerous benefits to both customers and organizations.

  • Based on the above observations, this course is designed to introduce the changing nature of the services marketing environment, concepts and strategies unique to service businesses and provide skills to manage services efficiently and effectively. Thus, the course contains three modules: Introduction to Services Marketing, Building Services Strategy and Uplifting the Services Culture.

  • The duration of this course is 3 months and is ideal for those who are working in or managing service organizations in either a B2B or B2C setting. It is also designed for organizations who wish to enhance their customer value through services and anyone who aspires to be a Marketer to acquire both a conceptual and practical knowledge of Services Marketing.

Program objectives

  • To be able to grasp and explain the nature and scope of Services Marketing

  • To be able to identify the characteristics, problems and challenges faced by Services Marketing professionals and to develop strategies to increase the customer’s perception of satisfaction, service quality and value

  • To equip Marketers with the skills to identify the unique challenges of services in order to ensure service excellence

  • To develop strategies to both ‘market services’ and ‘market through services’

  • To be able to implement state of the art Service Management thinking and promote a service-oriented mind-set

For Whom

  • Customer focused sales and marketing professionals

  •  Services marketing based job seekers

  •  Industry Professionals interested in trendsetting in services markets with a comprehensive analysis of customer data to make strategic decisions

  • Services Marketing managers and professionals who interact directly and indirectly with customers

  • Tangible and intangible product development professionals transforming satisfied customers so delighted and overwhelmed customers.

USP's

  • The only Services Marketing course in Sri Lanka

  • Targeted heavily on services organizations and even services departments of product organizations

Entry criteria

  • A minimum of 16 years of age with a professional aspiration (After completing O/Ls)

  • Good knowledge of the English language

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